The Accessibility Communications Index (ACI) is a behavior-change framework I co-founded to help organizations design communications people with disabilities can actually use — and feel respected by.
It pulls from research, lived experience, and strategic communications practice, and lets teams evaluate accessibility not just as an operational checklist but as a cultural one.
The challenge
Most accessibility work gets treated as compliance — captioning, alt text, ramps, audits. Useful, but only the floor. The harder question is how an organization communicates accessibility: whether disabled people feel seen, invited, and respected across every touchpoint, or just legally accommodated.
"Accessibility is operational. It's also cultural."
The approach
ACI is a structured way for teams to look at the full communications surface of accessibility — messaging, experience design, hiring, partnerships, internal culture — and turn what they find into something they can act on.
How it's used
Workshops, strategic consulting, and audits. Used across nonprofit, civic, and brand contexts to move from compliance into communication that actually includes the people it's claiming to.